What is the Limited Warranty on JBL Professional products?
An electronic version of our warranty statement is available here (Adobe Acrobat, 90kB). The warranty on JBL Professional loudspeaker products (except for enclosures) remains in effect for five years from the date of the first consumer purchase. JBL Amplifiers are warranted for three years from the date of original purchase. Enclosures and all other JBL products are warranted for two years from date of original purchase. Harman Pro Limited Product Warranty .
What does the JBL warranty cover?
Your JBL Warranty covers all defects in material and workmanship. The following are not covered: damage caused by accident, misuse, abuse, product modification or neglect; damage occurring during shipment; damage resulting from failure to follow instructions contained in your instruction manual; damage resulting from the performance of repairs by someone not authorized by JBL.
Who pays for what?
JBL will pay all labor and material expenses for all repairs covered by the warranty. The customer is responsible for transporting the product for repair or arranging for its transportation and for payment of any initial shipping charges. JBL will pay the return shipping charges if repairs are covered by the warranty.
How do I obtain warranty service?
If your JBL product ever needs service you may choose from one of the following service options:
1.We recommend you bring your product to us or one of the over 300 service agencies throughout the United States with factory trained technicians on staff. You can also ship your product to us at Phantom Communication Systems Inc. 50 Clay Road, Building #2, Carlisle, PA 17015.
2.You may also return your product to JBL Professional for repair. All products returned to the factory for service must be returned to JBL Professional Customer Service at the shipper's expense. We highly recommend that the inoperative component(s) be removed from the enclosure and be returned to both reduce the shipping expenses and to avoid unnecessary enclosure shipping damages.On the JBL powered systems such as EON, LSR, MPro, and PRX Series. JBL recommends that you return the complete unit.
Return the product to: For assistance with JBL Professional product repair needs please call 800-342-6939 JBL Consumer manufactures products for home, car and computer use. You can reach them at http://www.jbl.com or 1-800-336-4525. You can also e-mail JBL Consumer at firstname.lastname@example.org.
Whether you take the product to a local service center or return it to the factory, be sure to include the following information with your product:
•Product model and serial number
•Contact name •Telephone and fax number
•A copy of the bill of sale or proof or purchase
•Detailed information as to the product failure
•Return shipping address